Frequently Asked Questions
Everything you need to know about your KEEN experience, from shipping to our hybrid footwear technology.
How do I determine the best fit for my KEEN shoes?
Most KEEN styles run true to size, but our iconic hybrid sandals often run about a 1/2 size small. We recommend checking the 'Fit Tip' on each product page for specific sizing recommendations.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are easy and can be initiated through our online returns portal with a prepaid shipping label.
Are KEEN shoes waterproof?
Many of our hiking boots and work shoes feature the KEEN.DRY waterproof, breathable membrane. Products that are fully waterproof will be clearly marked with the KEEN.DRY logo in the description.
How should I clean and maintain my footwear?
For leather styles, use a soft brush or cloth to remove loose dirt. For our water sandals, most are machine washable on a gentle cycle with mild detergent; always allow them to air dry away from direct heat.
Do you offer a warranty on your products?
Yes, we stand behind our quality. KEEN offers a one-year limited warranty from the date of purchase against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay or Klarna.